Heritage Ntoma Kandy branch Statement Necklace

Refund Policy
We have a NO REFUND POLICY in place. Once a purchase is made, we are unable to offer refunds. We strongly encourage customers to review product descriptions, measurements, and images before making a purchase decision. In case of a damaged or defective item, contact our customer service team within 3 days of receiving the product for assistance.

EXCHANGES/RETURNS-
Defective items must be reported within 3 days of package arrival. Refunds and cancellations are not issued for any reason. Items must be unworn and undamaged

Order Errors-
If there has been an error with your order, such as receiving the wrong product or size, notify our customer service team within one business day of receiving the item for assistance

Defective ltems-
Contact our customer service team within three (3) days of receiving the item if it is defective, damaged, or not functioning as intended

Return Shipping-
The shipping costs for returning the item to Trufaceby Grace will be the responsibility of the customer unless it is a defective item or item(s) sent in error.

IMPORTANT:
Original Packaging must be well maintained, and merchandise should fit accordingly inside return boxes or envelopes to prevent damage