Undefined Inc

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at weloveusshop@essence.com. If your return is accepted, we’ll send you instructions on how and where to send your return package. Items sent back to us without first requesting a return will not be accepted. Store credit will be issued upon receipt of the return.

You can always contact us for any return-related questions at weloveusshop@essence.com.

Damages and issues
Please inspect your order upon reception and contact us within 24hr of delivery if the item is damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.