RETURNS
We understand that every situation is unique, and we are dedicated to handling each case with the attention and care it deserves. If you have any questions or concerns about this policy, please do not hesitate to contact our customer support team at weloveusshop@essence.com for assistance.
1. No Returns
- Due to the nature of our products and our commitment to food safety, De L'or Cakery does not accept returns on any items. We adhere strictly to food protection standards to ensure the highest level of quality and safety for our customers. Once a product leaves our facility, we cannot guarantee its condition upon return, and thus, no returns are allowed under any circumstances.
2. Perishable Items
- All products sold by De L'or Cakery are perishable and have a limited shelf life. As such, none of our products can be returned. This policy is in place to maintain the integrity and quality of our goods, ensuring that our customers receive fresh and safe products.
3. Lost or Damaged Shipments
- In the unfortunate event that your order is lost in transit or arrives damaged, we will gladly ship a replacement item at no additional charge to you. Our priority is to ensure that you receive your order in perfect condition.
4. Shipping Costs for Replacements
- De L'or Cakery will cover all shipping costs associated with reshipping a replacement order. If your order is lost or damaged, you will not incur any additional shipping charges for the replacement item. We aim to make the replacement process as smooth and cost-free as possible for our customers.
5. No Exchanges or Refunds
- Given the perishable nature of our products, we do not offer exchanges or refunds. If there is an issue with your order, such as receiving the wrong item or a product arriving in a compromised condition, we will provide a replacement order. We do not provide monetary refunds or exchanges for different items.
6. Replacement Orders
- If you experience any issues with your order, please contact us immediately. We will arrange for a replacement order to be shipped to you promptly. Our goal is to ensure your complete satisfaction with our products, and we are committed to resolving any issues that may arise.
RULES FOR ACCEPTING SHIPMENTS
Before accepting the shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered with. If the package is damaged or tampered with, we request you refuse delivery and if possible click some photos of the packaging and send it over to us so that we can take further action. We assure refund upon such refused delivery or non-delivery. If in case you choose to accept the product, you shall do it at your own risk.
REPEATED RETURN REQUESTS
- We reserve the right to impose such charges as is necessary to reimburse the expense of delivery if we observe that you have a transactional history of repeated returns.
- We also reserve a right to make the products ineligible for return or exchange, if we observe a transactional history of repeated returns.
- The liability and risk of such returns shall be on you to establish your claim for return. replacement shall only be initiated if they pass through the conditions mentioned above. If the product fails to pass through the verification and checks, the product shall be shipped back to you, for which you shall have to bear the expense.
CANCELLATIONS- Immediate Order Processing and Cancellation Limitations
At De L'or Cakery, your shopping experience is our top priority. We understand that plans can change, but please note that once an order is placed, it cannot be cancelled. Due to the perishable nature of our products and the time-sensitive preparation involved, all orders are final upon placement. We are committed to ensuring that your order is prepared and shipped with the utmost care and quality. If you have any concerns or need assistance with your order, please reach out to us, and we will do our best to support you within the constraints of our policy. Thank you for your understanding.
Cancellation from our end
We do our best to ensure all orders are processed smoothly, but sometimes situations arise that might lead us to cancel an order. These situations include:
- Unavailability of Product/Service: Occasionally, a product or service may become unavailable after you've placed an order. If this happens, we'll inform you as soon as possible and offer a full refund or suggest alternative options that might interest you.
- Non-compliance with Terms of Service: We uphold our Terms of Service and if an order doesn't align with these or with applicable laws, we reserve the right to cancel it.
- Suspicion of Fraudulent Activity: Your security is crucial to us. If we suspect any fraudulent activity or unauthorized use of payment information, we'll cancel the order to protect both you and our platform.
Should we need to cancel your order for any reason, we’ll reach out to you using the contact information you provided when placing the order. Any refunds due will be processed back to the original payment method you used for the purchase.
CHANGES TO REFUND POLICY
De L'or Cakery reserves the right to modify this refund policy at any time. We will provide notice of any changes by posting the updated policy on this website and updating the "Last updated" date at the top of this page.
