Refund policy

At Health Atelier, we are committed to the quality and satisfaction of our products. We do not accept returns at this time however we will replace all products that arrive damaged or defective(photograph and other information will be required). If you encounter an issue with your order, please contact us within 7 days of receipt to initiate an exchange. Each request is handled on a case-by-case basis to ensure fairness and customer satisfaction. While we do not offer a blanket 30-day satisfaction guarantee, we are dedicated to resolving any concerns you may have about your purchase. Please reach out to our support team with details of your order, and we will work diligently to address your concerns and provide a suitable resolution. Please email us at: weloveusshop@essence.com with any questions or concerns.