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Brand Policy
Refunds & Exchanges
ALL SALES ARE FINAL
All sales are final. Due to the nature of the our products, we are unable to accept returned products. If there’s an issue with your order or you are not satisfied, we will happily work with you to find a solution. If your order is returned to us due to incorrect address or error on your part, there's a re-shipping fee that will be charged in order for me to resend your order.
REPLACEMENT ITEMS
We understand that the mail system can be rough on orders sometimes. If an item arrives damaged, please let us know within seven days, and we will ship a replacement item to you. Sending photos of a damaged item/package helps us improve any shipping issues and is greatly appreciated. Please contact weloveusshop@essence.com for any enquiries.