What happens when I received damaged, broken or compromised goods/jars?
At this time, we do not offer replacement jars due to excessive logistical effort.
If a package is deemed lost, please reach out to us at weloveusshop@essence.com with your order number and tracking number (located in your EssieSpice shipping confirmation email), and we will confirm with the shipper that the package was confirmed. We will then facilitate the shipper’s refund to you.
Please note: We do not offer replacement products as a result of stolen packages, or if the address given at checkout was incorrect..
If the product that was broken/damaged was purchased here at EssieSpice.com, please email us photos of the damaged product, and your order number, to weloveusshop@essence.com so we can troubleshoot immediately.
Please note: irrespective of whether or not your sauces were purchase in a our EssieSpice Signature Sauce Box Set, or as individual jars, we will only refund the cost of the individual broken jar(s).
