Food Safety Notice
Because CHOPUTA products are consumable food items, returnscannot be accepted once delivered. This policy protects food safety and product integrity.
Damaged, Defective, or Incorrect Orders
If a product arrives damaged, defective, or incorrect, CHOPUTA will provide a replacement or refund at its discretion. Customers must submit requests within 7 days of delivery and include:
• Order number
• Photo evidence of the issue
• Brief description of the concern
Lost Shipments
Orders confirmed as lost in transit by the carrier may be eligible for replacement or refund.
Non-Defect Returns
Returns cannot be accepted for reasons unrelated to product quality, including taste preference or dietary preference once the order has shipped.
Marketplace Process
Customers purchasing through We Love Us Shop should first follow the marketplace’s support process. CHOPUTA will collaborate with the marketplace to resolve verified issues when necessary.
Please contact weloveusshop@essence.com for any order enquires.
Happiness Guarantee
While returns are limited due to food safety requirements, customer satisfaction is important to us. In select cases, CHOPUTA may offer courtesy refunds or replacements at its
discretion
