Vaila Shoes

Refunds 

Vaila Shoes has a 30 day return policy. 100% money back guarantee. NO QUESTIONS ASKED! If 30 days have gone by since you received your purchase, unfortunately we are unable to issue you a refund. 

To be eligible for a refund, your item must be identified as damaged, the incorrect item was shipped, or you're not satisfied with your purchase. At this point, the merchandise must be in its original form when purchased and excluding dirt, stains, or other damaging components.

To issue a refund, please email support@vailashoes.com to receive detailed instructions to start the return process.

Final Sale Items

Clearance and Sale items priced under $60 are considered final sale and cannot be returned or exchanged. 

Returns

To return your product, please email weloveusshop@essence.com to receive detailed instructions to start the return process. Your return shipping label will be provided at no cost to you.