Refund policy

No Returns

We currently do not accept returns on product sales or gift cards. You can request a refund at weloveusshop@essence.com

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You can contact at weloveusshop@essence.com

Refunds
You may request a refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.