MelanBrand Skin

As our items fall under the category of personal hygiene products, we are unable to process returns for sanitary considerations, and all transactions are considered final. Nevertheless, should you encounter any shipping damage or lost packages caused by USPS, FedEx, or UPS, kindly inform us promptly, and we will guide you toward a suitable resolution, however, our customers are still responsible for filing all claims with the transit carrier.

We strongly recommend purchasing the Shipping Protection upon placing your order. It's not a requirement to order with us, but it's a peace of mind. Any claims that need to be filed by our customers can be filed by emailing us: weloveusshop@essence.com