You may return your unused product within 14 days of purchase. The buyer is responsible for shipping cost on all return items. We do not accept exchanges at this time.
TO INITIATE A RETURN
Within 14 days of your order, please send an email to weloveusshop@essence.com with a return request, letting us know the reason for your return.
Once your return is approved we will send you the return address and your Return Authorization number. *Please do not send your return to the return address on your shipping label.
Please be sure that your package is returned using the bubble and paper that it was packed in or something similar. Be sure that the products are protected and packed securely so that they arrive in good condition.
The buyer is responsible for shipping costs on all returns, please save tracking information.
We do not accept exchanges at this time.
*We cannot accept returns of our perfume products. We have sample sizes available for purchase. We suggest trying a sample before buying a full size since there are no returns.
Please do not return your package to the return address on your shipping label.
