Refunds All sales are final. Once a purchase is made, it cannot be returned for a replacement or refund.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For damaged orders, please send us a photo of the package and the item that was damaged during transit. You can always contact us at weloveusshop@essence.com.
