Shea Soap

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R&R Skincare return policy

R&R's Returns & Refunds Policy

At R&R Skincare, we are committed to delivering high-quality products and excellent customer service. If something isn’t right, we’re here to help.

Returns & Refunds

If your product is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement in accordance with your statutory rights. Please email us within 14 days of receiving your order via weloveusshop@essence.com with details and photos of the issue.

We do not accept returns or offer refunds for products that have been opened or used, unless they are defective.

How to Make a Return

Contact us via email: weloveusshop@essence.com
Provide your order number and details.
If approved, we’ll guide you through the return process.

Exchanges

If you would like to request an exchange, this must take place before your order has shipped. We do not offer exchanges once an item has been shipped.

Products purchased through R&R Skincare Retail Partners

For enquires about your order made via an R&R Skincare retail partner, please contact the store/ platform that you purchased from directly. We are unable to track or assist with any orders placed on a partners’ platform.

Damaged Products

To report a damaged product, please email weloveusshop@essence.com with supporting images.

Description

R&R Shea Soap is the ultimate natural cleanser for your face and body. This moisturising formula is packed full of carefully selected, all-natural ingredients, celebrated for their incredible benefits.

Cleansing with this soap will leave your skin feeling soft, refreshed, and radiant.

Suitable for all skin types.

Size: 150g.

About R&R Skincare

R&R creates clean skincare products that promote overall well-being. Our mission is to unearth the ageless beauty of radiant, healthy skin with pure African-sourced ingredients. We inspire simple daily regimens that replenish all skin types.

Product details