Shea Hand Cream

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R&R Skincare return policy

R&R's Returns & Refunds Policy

At R&R Skincare, we are committed to delivering high-quality products and excellent customer service. If something isn’t right, we’re here to help.

Returns & Refunds

If your product is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement in accordance with your statutory rights. Please email us within 14 days of receiving your order via weloveusshop@essence.com with details and photos of the issue.

We do not accept returns or offer refunds for products that have been opened or used, unless they are defective.

How to Make a Return

Contact us via email: weloveusshop@essence.com
Provide your order number and details.
If approved, we’ll guide you through the return process.

Exchanges

If you would like to request an exchange, this must take place before your order has shipped. We do not offer exchanges once an item has been shipped.

Products purchased through R&R Skincare Retail Partners

For enquires about your order made via an R&R Skincare retail partner, please contact the store/ platform that you purchased from directly. We are unable to track or assist with any orders placed on a partners’ platform.

Damaged Products

To report a damaged product, please email weloveusshop@essence.com with supporting images.

Description

R&R Hand Cream is crafted from the finest natural ingredients infused with Lemongrass to help elevate your hand care routine.

Size: 70g.

We currently offer direct delivery to the UK, U.S.A, Canada, Ghana, and Nigeria, so your skincare dreams are just a click away! If you're outside of these places and want to experience R&R Skincare, send us an email at info@randrskincare.co with your product wish list and full address. Our team will generate a bespoke shipping quote just for you!

About R&R Skincare

R&R creates clean skincare products that promote overall well-being. Our mission is to unearth the ageless beauty of radiant, healthy skin with pure African-sourced ingredients. We inspire simple daily regimens that replenish all skin types.

Product details