African Net Sponge

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R&R Skincare return policy

R&R's Returns & Refunds Policy

At R&R Skincare, we are committed to delivering high-quality products and excellent customer service. If something isn’t right, we’re here to help.

Returns & Refunds

If your product is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement in accordance with your statutory rights. Please email us within 14 days of receiving your order via weloveusshop@essence.com with details and photos of the issue.

We do not accept returns or offer refunds for products that have been opened or used, unless they are defective.

How to Make a Return

Contact us via email: weloveusshop@essence.com
Provide your order number and details.
If approved, we’ll guide you through the return process.

Exchanges

If you would like to request an exchange, this must take place before your order has shipped. We do not offer exchanges once an item has been shipped.

Products purchased through R&R Skincare Retail Partners

For enquires about your order made via an R&R Skincare retail partner, please contact the store/ platform that you purchased from directly. We are unable to track or assist with any orders placed on a partners’ platform.

Damaged Products

To report a damaged product, please email weloveusshop@essence.com with supporting images.

Description

Named locally in Ghana as 'sapo', this traditional West African bathing essential deeply exfoliates the skin to lift away dead skin, dirt and oil - leaving behind soft, glowing skin.

The stretchy design makes it easy to reach every part of your body, including your back, ensuring you feel squeaky clean after your shower.

*Our African Net Sponges come in a range of beautiful colours. Each order will receive one sponge, with colours sent at random – a little surprise in every package.

About R&R Skincare

R&R creates clean skincare products that promote overall well-being. Our mission is to unearth the ageless beauty of radiant, healthy skin with pure African-sourced ingredients. We inspire simple daily regimens that replenish all skin types.

Product details