Lapis Duchess Dress

Refund policy

We have a 21-day return policy, which means you have 21 days after receiving your item(s) to request a return. To be eligible for a return, your item(s) must be in the same condition that you received it, unworn and with tags attached.

You can always contact us for any return questions. To start a return, you can contact us at weloveusshop@essence.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at weloveusshop@essence.com.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on final sale items or gift cards.

We reserve the right to modify our returns policy at any time without prior notice. If you have any questions or concerns about our returns policy, please contact us at weloveusshop@essence.com