Muse Magic

Return Policy

Modern Magic accepts returns on regularly priced items within 14 days of receiving your order. Fragrances must be unopened and unused to be eligible for return. Please note that a $12 fee for shipping and handling will be deducted from your refund amount. 

In the case of damages, missing items or incorrect items received, please email weloveusshop@essence.com for further assistance.

If you'd like to process a return, please contact weloveusshop@essence.com

If you decide to return an item(s), we are unable to refund your original shipping costs, if applicable. 

We do not currently offer exchanges. If you'd like to exchange a product for a different product, you'll need to process a return and place an order for the new product. 

SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS

Once your return is approved, you will be provided a return label. Please note that a $12 fee for shipping and handling will be deducted from your refund amount. 

Your return should be in its original packaging and original shipping box (if available). Otherwise, pack your return in a well-padded box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.