Refunds
30-Day Returns - Not the right fit? You’ve got 30 days to send it back.
Please contact us at weloveusshop@essence.com with the tracking information and your order number
Our refund policy ensures a smooth experience within 30 days of purchase. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact us at weloveusshop@essence.com
Once we receive and inspect your return, we’ll email you to confirm approval or rejection.
- Approved: Your refund will be processed back to your original payment method within a few business days.
- Not approved: We’ll let you know why and next steps. Possible store credit will be issued on unsellable inventory.
We reserve the right to refuse any returns or exchanges that don’t meet these conditions.
Exchanges - The fastest way to ensure you get what you want is to return the item you have, and once the return is sent, make a separate purchase for the new item.
Lifetime Guarantee - We stand by every pair of Bread Laces—for life. If your laces ever break, fray, or fall short of your expectations, we’ll replace them. No fine print. No expiration. Just send us proof, and we’ll make it right.
Damages and issues - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items - Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
