African Net Sponge
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African Net Sponge

$12.00

This Brand's Return Policy

R&R's Returns & Refunds Policy

At R&R Skincare, we are committed to delivering high-quality products and excellent customer service. If something isn’t right, we’re here to help.

Returns & Refunds

If your product is faulty, damaged, or not as described, you are entitled to a full refund, repair, or replacement in accordance with your statutory rights. Please email us within 14 days of receiving your order via weloveusshop@essence.com with details and photos of the issue.

We do not accept returns or offer refunds for products that have been opened or used, unless they are defective.

How to Make a Return

  1. Contact us via email: weloveusshop@essence.com
  2. Provide your order number and details.
  3. If approved, we’ll guide you through the return process.

Exchanges

If you would like to request an exchange, this must take place before your order has shipped. We do not offer exchanges once an item has been shipped.

Products purchased through R&R Skincare Retail Partners

For enquires about your order made via an R&R Skincare retail partner, please contact the store/ platform that you purchased from directly. We are unable to track or assist with any orders placed on a partners’ platform.

Damaged Products

To report a damaged product, please email weloveusshop@essence.com with supporting images.

Named locally in Ghana as 'sapo', this traditional West African bathing essential deeply exfoliates the skin to lift away dead skin, dirt and oil - leaving behind soft, glowing skin. 

The stretchy design makes it easy to reach every part of your body, including your back, ensuring you feel squeaky clean after your shower.

*Our African Net Sponges come in a range of beautiful colours. Each order will receive one sponge, with colours sent at random – a little surprise in every package.

  • Delivery times vary based on the brand fulfilling your order
  • Your items may arrive in separate parcels if you order from multiple brands
  • Tracking information will be sent as soon as your order ships
  • Shipping costs are calculated by each brand at checkout
  • If you need help with a return, our customer support team is here to assist
  • Refunds are processed once the brand receives and approves the return

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