Refund policy

All sales are final. Due to the nature of our products, we do not accept returns or offer refunds.

Exchanges
We may offer exchanges for unused items in original condition within 7 days of delivery, based on product availability. Customers are responsible for any return shipping costs associated with exchanges.

Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 5 days of delivery at weloveusshop@essence.com with your order number and a photo of the item. We will gladly replace the item or offer store credit.

Shipping & Delivery
Shipping fees are non-refundable. Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses will require additional shipping fees to be reprocessed.

Melanin Meanings is not responsible for packages lost or stolen once marked as delivered by the carrier.