While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase of full priced merchandise, we will gladly accept your unworn/unwashed items within 15 days of the delivery date with original packaging and you will receive a store credit for exchange only. Sale items and items purchased using any discount code, are all FINAL SALE and are not eligible for return.
Several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Socks
There are certain situations where only partial refunds are granted (if applicable);
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you with your credit.
We only replace items if they are defective or damaged . If you need to exchange it for the same item, send us an email at weloveusshop@essence.com
