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Nova Sage, LLC return policy

At Nova Sage, every product is handcrafted with intention, care, and the highest-quality ingredients. Because our skincare, beverage, and pet-care items are made in small batches for freshness and safety, we do not accept returns on any used or opened products.

✨ Returns
Due to the nature of our products, all sales are final once items have been opened or used.
If your product has not been opened, used, or altered in any way, you may request an exchange only.

✨ Exchanges (Unused Products Only)
If your item is unused, unopened, and in its original condition, you may exchange it for another product of equal or lesser value.

Exchanges must be requested within 7 days of delivery.
Customers are responsible for return shipping costs unless the exchange is due to a Nova Sage error.

✨ Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us (weloveusshop@essence.com) within 48 hours of delivery with clear photos so we can make it right. We will replace the item or issue a store credit.

✨ Non-Returnable Items

Opened or used products
Custom or special-order items
Sale items or promotions

✨ How to Start an Exchange
Email us at weloveusshop@essence.com with:

Your full name
Order number
A photo of the unused product
The item you would like to exchange it for

We’re here to help and always want you to feel supported on your Nova Sage wellness journey.

Description

A rich, all natural, topical balm for dogs' paws, noses, elbows and dry batches, infused with wild-crafted sea moss gel, nourishing butters and oils, and skin soothing botanicals.

Ingredients: Sea moss, shea butter, coconut oil, calendula, oatmeal, beeswax, lavender, chamomile, vegetable glycerin, lactic acid, frankincense, optiphen preservative.

About Nova Sage, LLC

Nova Sage LLC is a love letter — to you, to your skin, to the choice to go back to nature without sacrificing results.

Founded by a Los Angeles mom who wanted better, Nova Sage is a natural beauty brand powered by sea moss — one of the most nutrient-rich superfoods on the planet, now doing its best work in your skincare and haircare.

Every formula is clean. Every product is intentional. And every jar is proof that self-care can be both luxurious and real.

This is beauty rooted in purpose. Crafted for women who are done settling.

Nova Sage. Because you deserve what actually works.

Product details