Matte Lipstick

At Keisha Elise Cosmetics, we take pride in creating clean, high-quality beauty products designed to be safe, fun, and inclusive for women and young girls. Due to the hygienic nature of cosmetics, we maintain the following return policy.

Returns

For safety and hygiene reasons, we do not accept returns on opened or used cosmetic products.

If your item is unused, unopened, and in its original packaging, you may request a return within 7 days of delivery. Approved returns must be received within 14 days of authorization. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

Include:

• 
  Your order number
  
• 
  A photo of the item
  
• 
  A brief description of the issue
  

Once reviewed, we will provide a replacement, store credit, or refund depending on product availability.

Refunds

Once a return is received and inspected, we will notify you if your refund has been approved. Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement depending on your financial institution.

Non-Returnable Items

The following items are not eligible for return:

• 
  Opened or used products
  
• 
  Gift cards
  
• 
  Promotional or final sale items
  

Shipping Issues

Please ensure your shipping address is correct at checkout. Keisha Elise Cosmetics is not responsible for orders shipped to incorrect addresses provided by the customer.

Contact Us

If you have questions about a product after your purchase, contact: weloveusshop@essence.com
Subject Line: Return Request and Order Number