HELLY JELLY SKIN JELLY

Returns
You may return most new, unopened items within 30 days of delivery for a full refund excluding shipping. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.). If the item is damaged in transit, it is not at the fault of Butter'd Bodycare. Therefore, it is not subjected to a full refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Email us directly weloveusshop@essence.com with images, your issues, and your order.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards and used items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund
You should expect to receive your refund in your method of payment within 3-4 weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

To start a return, you can contact us at weloveusshop@essence.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.