10-Day Exchange Policy
We gladly offer store credit or exchanges within 10 days of purchase.
To be eligible:
- Item must be unused, unworn, and in original sealed packaging
- Seal must remain intact (for hygiene purposes)
- Proof of purchase is required
🔒 Hygiene Policy
For safety and sanitary reasons, any item with a broken seal or signs of wear is final sale and not eligible for exchange.
⚠️ Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours with:
- Your receipt/order number
- Photos of the item
We will gladly replace it once approved
📦 Online Orders
- Shipping fees are non-refundable
- Waistbee is not responsible for lost or stolen packages once marked delivered
- Please double-check your shipping details before checkout
💫 Custom Orders
All custom or personalized waistbeads are final sale.
💌 Need Assistance?
We’re here to help you feel confident in your purchase.
weloveusshop@essence.com
