Flexible Detangler Brush

Refunds & Returns

Due to the personal care nature of the Hair Jikoo Shampoo Pillow, we are unable to accept returns on products that have been opened or used.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return request, please contact:

weloveusshop@essence.com

If your return is approved, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Once an order has been processed or shipped, changes cannot be made. Please review your order and verify your shipping address carefully before submitting your purchase.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can evaluate the issue and make it right.

Email: weloveusshop@essence.com

Please include:

• Your order number
• A brief description of the issue
• Photos of the product and packaging

Once reviewed, we may provide a refund, replacement product, or store credit, depending on the situation.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item (if eligible) and place a new order once the return has been approved.